All returns must have a pre-authorization from Allied Piano and Finish LLC. If the package return was not authorized, we reserve the right to not accept the package and return to the sender. 

If the customer receives an item in which Allied Piano and Finish LLC made a mistake, Allied Piano and Finish LLC will send the correct item at no cost to the customer or issue a full refund if a replacement cannot be sent. In the event that you received a product that is not correct, you have the option to return it for a full refund or we will replace the item with the correct product.

If you have received an order from Allied Piano and Finish LLC that is incorrect, you have seven (7) days to contact us from the time the product is delivered. Please contact us at info@alliedpiano.com or call 215-491-3045. Please indicate whether you would like to return or exchange the item. We will not accept any claims after seven (7) days.

To return a product, ship the product to:
Allied Piano and Finish LLC
3096 Bristol Road
Warrington, PA 18976

Shipping charges for returns and, if applicable, shipping replacement items are the responsibility of the customer. Except if a mistake was made by Allied Piano and Finish LLC, all shipping charges for the return/exchange of an item will be paid by Allied Piano and Finish LLC.

If the customer chooses to return an item that contains a mistake and not receive an item in exchange, the customer will receive a full refund for the product from Allied Piano and Finish LLC within ten (10) business days of Allied Piano and Finish LLC receiving the product.